Welcome visitor you can login or create an account.

FAQ

How to place order at Onesmoke.net ?

First step is to select brand you are willing to purchase. Then, click the “Buy now” button to get your order to the shopping cart. Put the number of cartons you need to purchase and click “Update cart” button to get the total price. Click “Confirm order” button. In case you are going to buy different brands then click “Continue Shopping” and repeat these steps.

When you click “Confirm Order” button you get redirected to the Account Access. Create an account using a valid e-mail, or log in if you are already a registered member. Please, make sure you are using a valid e-mail, since all notifications and order information will be sent there.

After that you are directed to the Shipping and Billing section where you have enter all the required personal information and click “Submit” button.

Then you are taken to the Secure Checkout Server where you shall put your payment card information. After that, click “Purchase”.

Erelong you will receive Order Status Notification Letter, certifying that the order went through and is authorized and subsequent Order Shipment Confirmation.

I have not received an Order Status Notification. What should I do?

In case of you have not received the order status notification, please check your spam box, as sometimes e-mail domains reject messages from unknown senders or mark them as spam. We are asking you to contact the Customer Service Center to check the order status and the e-mail you indicated as the log-in, as you could make an error in it.

The order was declined. What is wrong?

The orders are usually declined due to one of the reasons indicated below:

1. The card you are using for the purchase has expired/invalid, or you made a mistake while filling the required information.

2. The type of the card you are using is not accepted by the system (We are working with Visa cards only).

3. Your card issuer rejected the transaction as a means of precaution.

4. Technical problems

 In any cases, we kindly ask you to contact the Customer Service Department to help you with your problem.

How many cartons of cigarettes can I order at one timе?

You can order as many cartons of cigarettes as you need. The only restriction is - the sum of one order can not exceed $600. It is made for your and our safety. 

What is the status of my order?

Shortly after your order was placed you will receive messages from us confirming the order authorization. In addition, you are welcome to contact the Customer Services Center whenever any kind of assistance is needed.

What is the estimated time of arrival?

The average time of arrival is 14-21 days from the shipping date. In the event you have not received the order within this period, do not hesitate to contact the Customer Service Center by e-mail, indicating the number of the order, which is missing.

I have not received a part of the order, what is the problem?

The orders are usually shipped at once. In case the order is large, we divide it in more than one package, but ship the packages on the same day. However, sometimes the packages are delayed during transit, and arrive within several days between each other.

What is the origin country of the products you offer at Onesmoke.net?

The tobacco products selling at our website are produced by legal and official tobacco companies through their manufacturing units located in Europe, in accordance with all quality and standards adopted in that region. For more information, please contact the Customer Service Center.

Can you disclose personal information of the customers?

We do not trade, sell, disclose or otherwise give the personal information to any third party. The required information is only used for the processing and shipping.

What should I do if I have not received the order or it came damaged/ incorrect?

Onesmoke.net guarantees full refund of the payment for the order or the re-shipment of the lost/ damaged/ incorrect products, at no charge. In case you prefer to get your funds back please contact us, and we will reimburse your account as soon as possible. Please, do NOT cancel the payment through your bank.

Will you enlarge the current assortment or brands in the future?

Yes, Onesmoke.net is trying to introduce new products as often as possible.

×
×
×
×
×
×
×