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Terms & Conditions

Age:

By accessing Onesmoke.net you guarantee that you are at least 21 years old (18 years old for European Union customers). We do not sell our products to individuals less than 21 years old.

 

Terms of Use:

Products sold on our website are intended for personal use only. Any resale or distribution of our products is strictly prohibited by law. If you, for any reason, decided to refuse purchase, you have 3 days, for contact us and to cancel the order.

 

Tobacco Quality:

Cigarettes offered at this website are manufactured in Europe and comply with all standards and regulations adopted there.

 

Delivery Time:

The official delivery time-frame is 21 business days. However in most cases parcels are delivered within 2 weeks. If you do not receive your parcel within 3 weeks, please inform us. We will track your order and make our best to find your parcel. If by any chance your parcel got lot in transit, we will immediately reship your cigarettes or issue a full refund for the purchased merchandise including delivery cost.

 

Shipping address:

We kindly ask you to specify your shipping address accurately so that the parcel reaches its final destination. If by any chance a mistake occurred, inform us as soon as possible. In case the parcel is already shipped to the wrong shipping address, it will be probably returned to us. We will proceed according to our policy and refund your money for the purchased merchandise excluding the shipping cost.

 

Chargeback Policy:

We ask to pay your attention that we guarantee full reimbursement in case the products you purchased are not received in time. Also we ask you to avoid canceling the payment through your card issue, as in this case, your account on our site will be blacklisted permanently. In avoidance of any problems in case of any difficulties, please contact Customer Service to receive the help in ordering.

 

Financial Guarantee:

All the payments are processed through an independent processing company to guarantee the highest level of security of payments. Nonetheless, Onesmoke.net is not responsible for any issues or errors taking place during the process of making a purchase. In case of any problems customers should notify the support@onesmoke.net, indicating the number of the order and/or customers name and the description of the problem.

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